Where do we deliver?
- We deliver across Lebanon only.
Delivery Charge Policy
- For cash on delivery payment option, we offer a free of charge delivery for all orders above LBP 200,000.00
- For orders between LBP 100,000 and LBP 200,000.00, the delivery charge is LBP 10,000.00
- For orders less than LBP 100,000.00, the delivery charge may vary from LBP 15,000.00 to LBP 30,000.00 depending on the products’ weight and your location.
Refund Policy for Undelivered items
In the event your order has not yet been delivered (in case of an online payment) and you wish to cancel items in your order, a cancelation will be granted if the items have not yet been assigned to our drivers. To proceed with canceling the order, contact us. In this case, you will receive a full refund. The price of the purchased item(s) shall be returned to your bank account provided that the request claim is approved. However, bear in mind that the amount may take time to reflect in your card statement, depending on your card provider.
For any return you must be presented in person at our offices.
- Item should be in the same condition you received it. If you use or damage it, it can no longer be returned. In case you ordered a product and requested a return and the product was found to be damaged, you will bear all delivery and return fees associated with this product.
- The item should not be tampered with and should not have missing serial numbers, otherwise it will no longer be qualified for a refund. Make sure the package has no missing items, including price tags, labels, original packing, freebies, and accessories.
- Make sure the package has no missing items, including price tags, labels, original packing, freebies, and accessories.
- The original package of any item should not be opened and should remain sealed.